Good preparation is essential, but problems on a school trip can still happen. This page explains how we work if something goes wrong, what happens in case of illness, delays or strikes, and how your school can travel well prepared. With a free emergency checklist to take with you.
One point of contact
Your contact person knows your trip. During the trip, we can be reached day and night on the emergency number you receive before departure.
We look for solutions with you
In case of delays, strikes or problems with transport or accommodation, we look for an alternative together.
Financially protected
Feriados is insured against insolvency with Amlin. As a package travel organiser, we also have a legal duty to assist travellers in difficulty.
What happens if …
… a pupil falls ill or has an accident?
Staff look after the pupil first: in an emergency, call 112, the European emergency number. One member of staff accompanies the pupil to the doctor or hospital; the others stay with the group. Take the medical form, travel document and health insurance card (EHIC or GHIC). Contact the school’s or parents’ assistance insurer, then us: we can help with adapted transport or an extended stay.
… a flight or train is delayed or cancelled?
Stay with the group and follow the carrier’s information. Contact us straight away: we will look for alternative transport and adjust accommodation or transfers if needed. EU passenger rights apply to flights; keep receipts for extra costs.
… there is a strike?
If a strike is announced, we monitor the situation and look for alternatives in advance, such as a different departure day, another means of transport or a coach. During the trip, we work out the best solution together.
… a travel document is lost or stolen?
Report it to the local police and contact your embassy or consulate for an emergency travel document. Let us know so we can help with the return journey. That is why it is wise to carry copies of all travel documents.
… the situation at the destination changes?
Follow the instructions of the local authorities and your government’s travel advice. If unavoidable and extraordinary circumstances significantly affect the trip, package travel law provides specific rights. We always discuss the options with the school.
… something goes wrong with the accommodation or coach?
Let us know immediately so we can resolve it with the partner on site. The sooner we know, the more we can do.
Travel well prepared
- Agree with the school leadership who the contact person at school is and how parents will be informed.
- Bring a participant list, copies of travel documents and medical forms.
- Check the school insurance and travel assistance insurance.
- Agree on a meeting point and clear rules with the pupils.
- Print our emergency checklist and fill in the contacts before departure.
More about our financial protection. To prepare, use our trip planner.
Questions before you sign?
We are happy to explain how we work. You will receive an answer within 2 working days.